Terms And Conditions

MOST FREQUENT QUESTION - CUSTOMER

A brief quick insight on any other costs the motel want to use customer should assume to better plan their budget….

A brief description of what the motel does in case printed receipts are not needed…

At Trinity Motel Entebbe, we accept only US Dollar and the local UGX.

After that, cancel up to 24 hours before check-in and get a full refund, minus the service fee.

Cleaning fees are always refunded if the reservation is canceled before check-in.
The Trinity gateway service fee is refundable, up to 3 times per year, within 48 hours of booking. Separately, if a guest cancels a reservation that overlaps with any part of an existing reservation, we won’t refund the Trinity gateway service fee if they decide to cancel.
Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in.
Trinity Motel will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page.
Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Trinity Motel for any other reason permitted under the Terms of Service. Please review these exceptions.

For a full refund of accommodation fees, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time.
- If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
If the guest arrives and decides to leave early, the accommodation fees for the nights not spent 24 hours after the official cancellation are fully refunded.